Privacy Policy
Last updated: 24 September 2026
1. About this policy
Hlanzeka Workplace Vehicle Care (“Hlanzeka”, “we”, “us”) provides workplace vehicle-care services and the digital platform used to manage accounts, vehicles, subscriptions, bookings, service records and member support. This policy explains how we collect, use, store and protect personal information.
2. Information we collect
We may process your name, contact details, employee or workplace identifier, assigned workplace/location, vehicle registration and vehicle details, booking and service history, subscription and payment-related records, support communications, notification preferences, account activity and vehicle-condition photographs or notes where required for service delivery.
3. Why we use information
We use information to create and secure accounts; verify members; schedule and perform vehicle-care services; administer subscriptions and allowances; communicate booking, service and support updates; investigate incidents or complaints; maintain operational, safety and audit records; produce management reports; prevent misuse; and meet legal or contractual obligations.
4. Workplace and service partners
Where Hlanzeka operates at an employer or workplace site, limited information may be processed in connection with site access, approved payroll deductions, service administration or operational reporting. We only share information reasonably required for the applicable purpose and do not sell personal information.
5. Photographs and vehicle records
Pre-wash and post-wash photographs may be captured to document vehicle condition, investigate damage concerns and maintain service evidence. These records are stored in restricted platform storage and are available only to authorised users with a legitimate operational purpose.
6. Storage and security
We use reasonable technical and organisational safeguards, including authenticated access, role-based permissions and database security controls. No online service can guarantee absolute security, but we limit access to information according to user role and operational need.
7. Retention
We retain information for as long as reasonably necessary to provide services, resolve disputes, maintain business and audit records, and comply with applicable legal requirements. Records may be anonymised or deleted when no longer required.
8. Your choices and rights
You may ask us to correct inaccurate personal information or raise a privacy concern. Subject to applicable law, you may also request access to or deletion of certain personal information. Some records may need to be retained where required for legal, contractual, safety or legitimate business purposes.
9. Cookies and authentication
The platform may use essential browser storage or cookies required for authentication, security and maintaining your signed-in session. We do not use these essential technologies to sell your personal information.
10. Contact
For privacy questions or requests, contact contact@hlanzeka.co.za.